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Frequently asked questions

Scroll down to find the question that is relevant to you. If you cant find a suitable answer here, then you can find out how to contact us by clicking  here.

How do I find what I want?

There is a navigation-bar on most pages which looks like this:

It's at the top or bottom of most pages. If you cant see it immediately, then use the scroll bar on your browser to scroll all the way up or all the way down the page until you can. Just click on the appropriate word in the bar to take you to the place you want to go. For example, click on Gifts to take you to the Gifts pages. 

The bar is organised as follows: In the middle is the back button. This will take you back to the page you came from. Above and to the right are the sections of the catalogue. To the left are links to our home page (Home), the catalogue master page(Catalogue), a page to show you what you are carrying in your mojotree shopping basket (My Basket) and a link to the help page (Help). Try them out they work!

I've found what I want, how can I buy It?

Look for this button with a picture of a shopping basket on it,  near to your item:

Next to the basket is a box with a number showing the quantity of items you want to put into your mojotree shopping basket. Change this number if you need to, for example if you want to pick up 3 items then type 3 into the quantity box. Then just click on the picture of the shopping basket to put those items into your imaginary shopping basket. 

You will be instantly taken to the My Basket page that shows you what you currently have in your mojotree shopping basket. From here you can choose to take things out of your basket if you change your mind by clicking on the Remove button or the Clear basket button.

You can carry on shopping by clicking on the Continue Shopping link. You can always come back to the My Basket page by clicking on the My Basket link in the navigation bar at any time. If you are ready to pay, then click on the Pay For Goods link which is on the My Basket page, and follow the onscreen instructions to make your payment by credit-card or debit-card.

Tell me more about mojotree

See our About Us page by clicking here. See our home page by clicking here.

Will my payment card details be safe?

Yes, we use SSL encryption to protect your details while you buy online. See our About Security page by clicking here.

Do you deliver worldwide ?

Yes, we deliver worldwide and offer free delivery to the U.K. See our About Delivery page by clicking here.

Will I get the same colour or finish as the picture in the catalogue?

Look for a box labelled 'options': When you click on the options box, it will reveal a list for you to choose from, for example, a list of available colours or features for that item.

Because of the highly individual nature of our products, there may be slight variations in colour or finish. For certain items which are absolutely one of a kind, such as our very popular batik scarf range, it is a normal part of our service to work with you, supplying extra images and information as you wish, directly to you by email,  to assure your satisfaction before your order is finalised.

We want you to be happy, so if despite the above, you wish to return an item, our good will extends to our Returns Policy: See our Returns Policy on our About Delivery Page, or click here.

Is there anything else I should know?

Legal Points

1. All items are subject to availability. 

2. All information is correct at the time of publishing.

3. We will make every effort to deliver your order within the delivery times quoted, however, we do not accept liability for any losses incurred due to late, lost or damaged deliveries. Such issues must be taken up by yourself with the carrier involved, however we will do all we can to assist you.

4. We reserve the right to choose not to trade with any individual or group.

Disclaimer

Mojo Tree Ltd has taken every care in the preparation of the content of this web site. To the extent permitted by applicable law, Mojo Tree Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this web site. Mojo Tree Ltd shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site.

How can I contact you?

Email Us, Fax Us, Write to Us, See our Contact Us page by clicking here.

Coffee Tables | Bedside Units | Video Units | Cupboards | Chests Boxes | Chairs | Dining Tables | Sideboard-Units | Seraphim Cabinets

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